Your Order & Delivery
My parcel is "awaiting collection". What does that mean?
Your parcel is being held for you at your local post office. Australia Post does this when there was no safe place to leave it at your address, or when there was an issue confirming the address on the parcel. What to do:. Collect it promptly. Parcels
My parcel is "awaiting collection". What does that mean?
Your parcel is being held for you at your local post office. Australia Post does this when there was no safe place to leave it at your address, or when there was an issue confirming the address on the parcel. What to do:. Collect it promptly. Parcels
How much is shipping?
Shipping costs depend on the type of product and your order total. Prescription medications and non-prescription products are shipped separately, so shipping fees apply to each order individually. Non-Prescription Products. Prescription Medication. P
My order arrived damaged or items are missing
If your order arrived damaged or items are missing, contact us with your order number and we'll arrange a replacement or refund as quickly as possible. If an item is damaged:. Please send us:. If you'd prefer a refund instead of a replacement, just l
Why has only part of my order arrived?
Your order has most likely arrived in more than one parcel. We sometimes split shipments when items are dispatched from different locations, so the rest of your order is still on its way rather than waiting for everything to ship together. How to che
Can you send my order faster?
We do not currently offer Express Post on non-prescription medication orders, and all orders ship with standard Australia Post delivery. We are actively working on making Express Post available. Orders are dispatched within 1 to 3 business days. If y
How do I change my delivery address?
If you need to change your delivery address, contact us as soon as possible. We can update your address if your order has not yet been dispatched. Orders begin processing within about 30 minutes of being placed, so address changes are time-sensitive.
My parcel says delivered but I haven't received it
If your parcel is marked as delivered but you haven’t received it, check around your delivery spot first. Parcels are often safe-dropped somewhere out of sight, left with a neighbour or another member of your household, or occasionally marked as deli
Where is my order?
Most orders leave our warehouse within 1 to 3 business days, and delivery with Australia Post typically takes 2 to 8 business days after dispatch, depending on where you live. To check your order right now:. Tracking can take 24 to 48 hours to show m
Why hasn't my tracking updated?
Tracking updates can sometimes pause for a few days and this is usually normal. Australia Post doesn't scan parcels at every stage of their journey, so it's common for tracking to go quiet even while your order is still moving. Common tracking delays