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Vets Love Pets Help Centre

How do I create an account?

What payment methods do you accept?

How do I reset my password or update my details?

My discount code isn't working. What should I do?

I have a discount code. How can I redeem it?

Account

My parcel is "awaiting collection". What does that mean?

How much is shipping?

My order arrived damaged or items are missing

Why has only part of my order arrived?

Can you send my order faster?

How do I change my delivery address?

My parcel says delivered but I haven't received it

Where is my order?

Why hasn't my tracking updated?

Your Order & Delivery

How does Auto Delivery work?

Can I get my Auto Delivery order today instead of waiting?

How do I change my Auto Delivery payment method or card?

Why did my Auto Delivery price change?

How does the Auto Delivery discount work?

Can I change the shipping address on my Auto Delivery?

Auto Delivery

How do I earn VLP Rewards points?

How do I redeem VLP Rewards points?

What is the Vet Referral Program?

Does VLP price match?

VLP Rewards

When will an item be back in stock?

I have questions about a product before I buy

Are your products genuine Australian stock?

An item in my order is out of stock. What are my options?

Has this product been discontinued?

Products & Stock

Can I get a refund on a prescription order?

VLP Pharmacy & eScripts

What is your returns policy?

How long does my refund take?

My pet has passed away

I ordered the wrong item or size. Can you help?

How do I cancel an order?

Returns & Cancellations

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