VLP Pharmacy & eScripts
Can I get a refund on a prescription order?
Once prescription medication has been dispensed and has left the pharmacy, legislation does not allow it to be returned or refunded. Storage conditions after dispatch cannot be guaranteed, and this rule protects every pet's safety. Before dispensing
If my prescription has repeats, will you hold it for my next order?
Yes, if your script (prescription) has repeats, we hold the script with its remaining repeats on file, which makes repeat orders faster, and there is no need to repost the original script. When you are ready to reorder, select "Use my script on file"
How long is my pet's prescription valid for?
Most prescriptions are valid for 12 months, unless your vet sets an earlier expiry date. A prescription is considered complete once all authorised repeats have been used. If your prescription was written without repeats, it allows a single supply, an
Do I need a new prescription every time I order my pet's medication?
You do not need a new script (prescription) for every prescription medication order if your vet included repeats on the script. When a script includes repeats, you can continue ordering against the same script until the repeats are exhausted. If your
Can I use a prescription from an online-only vet?
No, our partner pharmacy cannot accept scripts (prescriptions) from online-only telemedicine vets, in line with Australian Veterinary Association (AVA) and state veterinary board guidelines. A valid script must come from a registered Australian vet w
Can I buy prescription medicine without a prescription?
No, you cannot buy prescription medicine without a script (prescription): Australian law requires a valid script from your vet before any prescription medicine can be dispensed. Notes, photos, and old medication labels are not accepted in place of a
Can I claim pet medications through my pet insurance?
Whether you can claim your pet's medications through pet insurance depends on your policy, so check directly with your insurer, and if they need documentation for the claim, we will provide it. What we can provide for your claim: an itemised receipt
My vet wrote "repeats" on the prescription. What does that mean?
A repeat is an authorisation from your vet to have the same script dispensed again after the first supply, so a script with 1 repeat can be dispensed 2 times in total. For example, if your vet writes 1 repeat, the script can be dispensed twice in tot
Is the medication authentic and safe?
Yes, all prescription medicine from Vets Love Pets Pharmacy is authentic and safe, because it is sourced from Australian veterinary wholesalers and dispensed by Australian-registered pharmacists. Every medicine is either registered with the Australia
What if my vet won't write a prescription?
Whether to prescribe a medication is your vet's clinical decision, and if your vet chooses not to write a script you can ask another registered vet for a second opinion. Your vet decides whether a script is appropriate based on your pet's health and
Who dispenses the prescription medicine for my pet?
All prescription medicines ordered through Vets Love Pets are dispensed by registered pharmacists at an Australian pharmacy. A pharmacist reviews and approves your script before the medication is dispensed, which helps ensure your pet receives the co
What happens if I don't send the original prescription within 7 days?
If we do not receive your original paper script within 7 days, your future repeat orders may be delayed until the original script arrives, because the pharmacy must hold the physical script before dispensing additional repeats. If you have already po
Can I have my repeats returned to me?
Yes, your script and any remaining repeats belong to you, and we can return your original script when you request it. If your script needs to be returned to you, a return postage fee may apply.
How many repeats do I have left?
If you would like to check how many repeats are remaining on your pet's script, there are two ways to find out. The number of repeats remaining is printed on the dispensing label attached to your pet's medication. You can also contact us with your pe
Is my pet's script on file? How do I check?
Your pet's script is on file when we hold a valid prescription for your pet with repeats remaining, and you can order against it straight away by choosing "Use my script on file" at checkout. A script goes on file after your first prescription order
How long does it take to verify my script?
Verifying your script usually takes less than a business day: if your order and a clear, eligible script reach us before 11am AEDT, your order is typically dispatched the same business day. Orders after 11am, or scripts needing clarification, move to
My script has expired or has no repeats left. What do I do?
If your pet's script has expired or has no repeats left, you will need a new prescription from your vet before we can dispense again. Pharmacy regulations allow no exceptions to this rule for any medication. Once the new script arrives and is verifie
What happens if my pet's medication is out of stock?
If your pet's medication is out of stock, we’ll contact you with an expected restock date where we have one, and you can choose whether to wait for restock, switch to a vet-approved alternative where one exists, or take a refund. You will never be le
How do I send you a paper script?
Post your original signed prescription, within 7 days of placing your order, to:. VLP Pharmacy, PO Box 100, Brighton VIC 3186. Good to know:
What is an eScript?
An eScript is an electronic prescription your vet sends directly to us, so there is no sourcing a pharmacy, uploading a copy, or mailing the original. It works the same way eScripts do for human medications. How it works:. Why eScripts are the easies
Can my vet send my prescription straight to you?
Yes. Your vet can email your pet's prescription directly to [email protected], and we start processing your order as soon as it arrives. If your vet emails a scanned copy of a paper prescription, the original prescription with your vet's ha
Do you need my original paper script, or is a photo enough?
We need your pet's original signed prescription before we can dispense the medication. A clear photo or scan gets verification started, but medication is not dispatched until the original reaches our pharmacy. Post it to VLP Pharmacy, PO Box 100, Bri