Returns & Cancellations
What is your returns policy?
Most items can be returned within 30 days from the delivery date, provided they're unused, unopened, and in their original packaging. Vets Love Pets is committed to providing high-quality products and a dependable shopping experience for every custom
How long does my refund take?
Refunds are processed promptly, but it can take up to 10 business days for the money to appear in your account, depending on your bank or payment provider. You'll receive an email confirmation as soon as we've processed your refund. Any time after th
My pet has passed away
We’re so sorry. Losing a pet is enormous, and the last thing you need right now is admin. Just contact us once, and a real person will take care of everything from there. Call us on 1300 155 550 from Monday to Friday (8am - 6pm AEDT), or send us a me
I ordered the wrong item or size. Can you help?
If you’ve ordered the wrong item or size, contact us as soon as possible. Orders begin processing within about 30 minutes, so the sooner you reach out, the better chance we have of making the change before dispatch. Before dispatch: we can usually up
How do I cancel an order?
If you’d like to cancel your order, contact us immediately. Orders begin processing within about 30 minutes of being placed, so cancellation is time-sensitive. Giving us a phone call is the fastest way during business hours. If your order has not bee