Returns & Cancellations
What is your returns policy?
You can return most unopened products within 30 days of delivery. If we got something wrong, a damaged, faulty or incorrect item, the return costs you nothing and a replacement is on us. The essentials:. There are no direct exchanges. For a different
How long does my refund take?
Refunds are processed promptly, but it can take up to 10 business days for the money to appear in your account, depending on your bank or payment provider. You'll receive an email confirmation as soon as we've processed your refund. Any time after th
My pet has passed away
We’re so sorry. Losing a pet is enormous, and the last thing you need right now is admin. Just contact us once, and a real person will take care of everything from there. We’ll handle everything for you:. Refunds usually reach your account within 3–5
I ordered the wrong item or size. Can you help?
If you’ve ordered the wrong item or size, contact us as soon as possible. Orders begin processing within about 30 minutes, so the sooner you reach out, the better chance we have of making the change before dispatch. Before dispatch: we can usually up
How do I cancel an order?
If you’d like to cancel your order, contact us immediately. Orders begin processing within about 30 minutes of being placed, so cancellation is time-sensitive. Giving us a phone call is the fastest way during business hours. If your order has not bee