I ordered the wrong item or size. Can you help?Updated 8 days ago

If you’ve ordered the wrong item or size, contact us as soon as possible. Orders begin processing within about 30 minutes, so the sooner you reach out, the better chance we have of making the change before dispatch.

Before dispatch: we can usually update the item or size and adjust any price difference.

After dispatch: we can’t make a direct swap, but you can:

1. Place a new order for the item you actually need, so it can ship without delay.
2. Return the incorrect item unopened within 30 days for a refund. Return postage is at your expense, and we’ll provide the return address and reference.

Not sure about a size or variety before ordering? Ask us first. Our team has real product knowledge and is happy to help you choose.