What is your returns policy?Updated 8 days ago

You can return most unopened products within 30 days of delivery. If we got something wrong, a damaged, faulty or incorrect item, the return costs you nothing and a replacement is on us.

The essentials:

• Our error (damaged, faulty, wrong item): contact us with a photo and we arrange a replacement, or a refund if you prefer. No return postage for you.
• Change of mind: returns are accepted within 30 days for items in original, unopened condition. You arrange and pay the return postage. We will give you the return address and reference when you contact us.
• Condition matters: items must be unopened and resealable, with packaging complete and unmarked. Medications must have their seal intact. Items returned in an unsellable condition cannot be refunded.
• Compassionate returns: return fees are waived for the products of pets who have passed away or are terminally ill.

There are no direct exchanges. For a different item, place a new order and return the original for a refund.

Prescription medication cannot be returned once dispensed. The pharmacy refund article covers the exceptions.