Auto Delivery
How does Auto Delivery work?
Never run out of your pet’s favourites again. Save 5% with Auto Delivery on your pet’s essentials, so you can relax while they arrive exactly when you need them. With Auto Delivery, you can receive your pet's regular products on a schedule you choose
How do I change my Auto Delivery payment method or card?
You can update your payment details at any time from your account. Your next Auto Delivery order will automatically charge the updated payment method.
Why did my Auto Delivery price change?
If your Auto Delivery price has changed between deliveries, this is likely because it follows the current website price of each product. The most common reason for a change is a promotion ending: if a product was on sale for your last delivery, the n
How does the Auto Delivery discount work?
Every Auto Delivery order automatically applies a 5% discount. You do not need a code, and it applies to every delivery for as long as your Auto Delivery is active. On top of the discount, you earn 500 bonus VLP Rewards points on every 5th delivery.
Can I change the shipping address on my Auto Delivery?
Yes, you can change the shipping address on your Auto Delivery in your account. To update your Auto Delivery shipping address:. If you have multiple Auto Deliveries, select "Apply this shipping address to all Auto Deliveries" to update every Auto Del
What does it mean to "skip" my Auto Delivery?
Skipping an Auto Delivery pauses a single delivery without cancelling your Auto Delivery, and your regular schedule resumes after the skipped order. To skip your upcoming Auto Delivery order:. Skipping applies only to the upcoming delivery, and your
What happens if my Auto Delivery product is out of stock?
If your Auto Delivery product is out of stock, our customer care team will contact you to help. We prioritise stock for Auto Delivery orders, so an out-of-stock Auto Delivery product is rare.
When will I be charged for my Auto Delivery order?
Payment for your Auto Delivery order is processed on the scheduled order date, and we send you a payment reminder 7 days before your next order is due. After payment is processed, we send you a confirmation. At any point before the charge date, you c
How do I set up an Auto Delivery?
You can set up an Auto Delivery in 3 easy steps: add an Auto Delivery eligible product to your cart, choose a delivery frequency from every 2 weeks to every 26 weeks, and check out.
Can I have multiple Auto Deliveries for different products?
Yes, you can run multiple Auto Deliveries at the same time, with a separate schedule for each product. For example, you can set dog food to arrive every 4 weeks and flea treatments to arrive every 12 weeks.
What Auto Delivery frequencies can I choose?
You can set Auto Delivery to any frequency from every 2 weeks to every 26 weeks. If you are not sure which frequency to pick, your previous order history is a reliable guide, because it shows how often you actually restock. You can update your Auto D
Can I use a VLP Rewards voucher on my Auto Delivery order?
Yes. VLP Rewards vouchers can be used on Auto Delivery orders, and only one voucher can be used per order. Vouchers redeemed through VLP Rewards are stackable with the automatic 5% Auto Delivery discount. To apply a voucher to an Auto Delivery order:
Can I get my Auto Delivery order today instead of waiting?
If you’d like to receive your Auto Delivery sooner, you can reschedule your order from your account. The order is then processed on the new date and is dispatched within 1-2 business days. This is handy when you are running low earlier than expected.
How do I cancel my Auto Delivery?
You can cancel your Auto Delivery at any time from your account. There are no lock-in contracts or cancellation fees, and you can also pause or skip deliveries instead if you don't want to cancel completely. To cancel your Auto Delivery:. 1. Log in t
My Auto Delivery payment failed. What happens now?
If your Auto Delivery payment fails, your order is placed on hold, not cancelled. Simply update your payment method and we'll automatically process your order using the new payment details. Your subscription remains active. To update your payment met
How do I update, swap or remove products in my Auto Delivery?
You can update, swap or remove products in your Auto Delivery at any time from your account. Any changes you make will apply to your next scheduled order, provided it hasn't already been processed. To change your products:. When do my changes take ef
How do I skip or delay my next delivery?
You can skip, pause or reschedule your next Auto Delivery at any time from your account. Your changes take effect immediately and will apply to your upcoming delivery. To change your next delivery:. The date you choose is the day your order is proces