Account
How do I create an account?
Creating an account takes about a minute. You need your name, email address and mobile number. Once you’ve created an account, you can sign up for VLP Rewards so you can begin earning points on every order, manage your Auto Deliveries, track orders a
What payment methods do you accept?
Accepted payment methods include PayPal, Google Pay, Shop Pay, Visa, Mastercard, American Express and VLP vouchers. All payments are processed securely at checkout, and we never see or store your full card details. About Shop Pay: Shop Pay remembers
How do I reset my password or update my details?
Use Forgot password on the login page and we email you a reset link straight away. No email after a few minutes? Check your spam or junk folder first. Still nothing? The address you entered may not match the one on your account. Contact us and we wil
My discount code isn't working. What should I do?
The most common reasons a code will not apply are an expired code, a minimum spend that has not been met, or another discount already on the order, since our system allows one discount per order. Quick checklist:. Important: codes only work at checko
I have a discount code. How can I redeem it?
You can redeem a discount code at checkout by entering it in the discount code or gift card box and clicking "Apply", on both mobile and desktop. On mobile, tap "Show order summary" at checkout, then paste your code into the discount code or gift car