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Vets Love Pets Help Centre

Accepted payment methods include PayPal, Google Pay, Shop Pay, Visa, Mastercard, American Express and VLP vouchers.All payments are processed securely at checkout, and we never see or store your full card details.About Shop Pay: Shop Pay remembers your details for faster checkout across stores that use it. It is optional, and you can opt out at <a href="http://shop.app/pay/phone-optout">shop.app/pay/phone-optout</a> at any time.If your payment will not go through, an expired card or a bank security hold is the usual cause.Try another method, and if it keeps happening, <a href="https://vetslovepets.com.au/pages/contact">contact us</a>.

Accepted payment methods include PayPal, Google Pay, Shop Pay, Visa, Mastercard, American Express and VLP vouchers. All payments are processed securely at checkout, and we never see or store your full card details. About Shop Pay: Shop Pay remembers

What payment methods do you accept?

Account

How do I create an account?

How do I reset my password or update my details?

My discount code isn't working. What should I do?

I have a discount code. How can I redeem it?

My parcel is "awaiting collection". What does that mean?

How much is shipping?

My order arrived damaged or items are missing

Why has only part of my order arrived?

Can you send my order faster?

How do I change my delivery address?

My parcel says delivered but I haven't received it

Where is my order?

Why hasn't my tracking updated?

Your Order & Delivery

How does Auto Delivery work?

Can I get my Auto Delivery order today instead of waiting?

How do I change my Auto Delivery payment method or card?

Why did my Auto Delivery price change?

How does the Auto Delivery discount work?

Can I change the shipping address on my Auto Delivery?

Auto Delivery

How do I earn VLP Rewards points?

How do I redeem VLP Rewards points?

What is the Vet Referral Program?

Does VLP price match?

VLP Rewards

When will an item be back in stock?

I have questions about a product before I buy

Are your products genuine Australian stock?

An item in my order is out of stock. What are my options?

Has this product been discontinued?

Products & Stock

Can I get a refund on a prescription order?

VLP Pharmacy & eScripts

What is your returns policy?

How long does my refund take?

My pet has passed away

I ordered the wrong item or size. Can you help?

How do I cancel an order?

Returns & Cancellations

What payment methods do you accept?Updated 5 hours ago