With VLP Rewards, you can earn points for every dollar you spend on pet care. Get $10 off for every 1000 points earned, plus member-only perks. Your level determines how many points you earn for every $1 you spend:. Other ways you can earn points:. L

With VLP Rewards, you can earn points for every dollar you spend on pet care. Get $10 off for every 1000 points earned, plus member-only perks.Your level determines how many points you earn for every $1 you spend:<ul><li>Level 1: 1 Point for every $1 spent</li><li>Level 2: 1.5 Points for every $1 spent</li><li>Level 3: 2 Points for every $1 spent</li><li>Level 4: 3 Points for every $1 spent</li></ul>Other ways you can earn points:<ul><li>Earn 500 welcome points for joining and 500 points each time you reach a new level.</li><li>Earn 500 to 2,000 points for your pet&#x2019;s birthday depending on your level</li><li>Leave a product review and earn up to 200 points each review</li><li>Refer a friend and earn 1,000 points when they place an order, which is valued at $10.</li><li>Every 5th Auto Delivery order earns you 500 bonus points</li><li>Every order over $150 gives you 100 bonus points</li></ul><a href="https://vetslovepets.com.au/pages/vlp-rewards#loyalty_tier_row">Learn more about VLP Rewards levels and benefits</a>.

How do I earn VLP Rewards points?

Once you’ve earned 1,000 points or more, you can redeem them by following these steps:. Learn more about VLP Rewards levels and benefits.

Once you&#x2019;ve earned 1,000 points or more, you can redeem them by following these steps:<ol><li style="color: rgb(0, 0, 0);">Log in at <a href="http://vetslovepets.com.au/account">vetslovepets.com.au/account</a> and open Rewards.</li><li style="color: rgb(0, 0, 0);">Choose Redeem Your Rewards in your Rewards dashboard and pick a voucher amount.</li><li style="color: rgb(0, 0, 0);">Your voucher is automatically applied at checkout and also emailed to you. Redeem it at checkout or on the Auto Delivery details page.</li></ol><a href="https://vetslovepets.com.au/pages/vlp-rewards#loyalty_tier_row">Learn more about VLP Rewards levels and benefits</a>.

How do I redeem VLP Rewards points?

If your veterinary clinic is a Vet Referral Program partner, you can receive up to 10% off trusted vet essentials from Vets Love Pets when you shop via their referral link. Every purchase you make supports your clinic. Get 5% off sitewide on products

If your veterinary clinic is a Vet Referral Program partner, you can receive up to 10% off trusted vet essentials from Vets Love Pets when you shop via their referral link. Every purchase you make supports your clinic.Get 5% off sitewide on products, exclusive offers, and fast, friendly service when you use your clinic&#x2019;s referral link.<h2 id> </h2><h2 id="how-to-unlock-vet-referral-program-benefits">How to unlock Vet Referral Program benefits</h2>1. Use your clinic&#x2019;s link or QR codeThis connects your account to the program. Find it in your clinic&#x2019;s emails, socials or in-clinic displays.2. Create an account to activate your discountOnce you sign up through the link, your perks are automatically applied to every future order.3. Shop your favouritesEnjoy vet-trusted products, delivered directly to your door. Subscribe to our emails for exclusive offers and early access to promotions.<h2 id="-1"> </h2><h2 id="not-sure-if-your-clinic-is-involved">Not sure if your clinic is involved?</h2>The Vet Referral Program is already available through many clinics across Australia, with more joining every week. If you are not sure, contact <a href="mailto:support@vetslovepets.com.au">support@vetslovepets.com.au</a>, and we can check for you.

What is the Vet Referral Program?

If you are a VLP Rewards Member and find an identical product listed at a lower price by an authorised Australian retailer, we'll do our best to match the price. This includes prescription medications processed as eScripts via VetScript. To submit a

If you are a <a href="https://vetslovepets.com.au/pages/vlp-rewards">VLP Rewards</a> Member and find an identical product listed at a lower price by an authorised Australian retailer, we&apos;ll do our best to match the price.This includes prescription medications processed as eScripts via VetScript.<h2 id="heres-what-you-need-to-know">Here&apos;s what you need to know</h2><ul><li>Price match requests must be submitted before you place your order.</li><li>The product must be identical &#x2014; same brand, size, and variant.</li><li>The lower price must be from an authorised Australian retailer. Please note, prices listed on eBay and Amazon are not eligible.</li><li>All requests are subject to verification and approval, and we reserve the right to decline a request if the competitor item is out of stock, the pricing is a result of an error, or the terms aren&apos;t comparable.</li></ul>To submit a price match request, contact our friendly customer service team before purchasing, and we&apos;ll take care of the rest.

Does VLP price match?

Have a question, some feedback or a compliment for the team? Lodge your enquiry here and our friendly Customer Service team will get back to you within 24 hours. 

Have your order number and account email handy so we can resolve things in one go.

Back to website

Vets Love Pets Help Centre

VLP Rewards

How do I create an account?

What payment methods do you accept?

How do I reset my password or update my details?

My discount code isn't working. What should I do?

I have a discount code. How can I redeem it?

Account

My parcel is "awaiting collection". What does that mean?

How much is shipping?

My order arrived damaged or items are missing

Why has only part of my order arrived?

Can you send my order faster?

How do I change my delivery address?

My parcel says delivered but I haven't received it

Where is my order?

Why hasn't my tracking updated?

Your Order & Delivery

How does Auto Delivery work?

Can I get my Auto Delivery order today instead of waiting?

How do I change my Auto Delivery payment method or card?

Why did my Auto Delivery price change?

How does the Auto Delivery discount work?

Can I change the shipping address on my Auto Delivery?

Auto Delivery

When will an item be back in stock?

I have questions about a product before I buy

Are your products genuine Australian stock?

An item in my order is out of stock. What are my options?

Has this product been discontinued?

Products & Stock

Can I get a refund on a prescription order?

VLP Pharmacy & eScripts

What is your returns policy?

How long does my refund take?

My pet has passed away

I ordered the wrong item or size. Can you help?

How do I cancel an order?

Returns & Cancellations