VLP Rewards
How do I earn VLP Rewards points?
With VLP Rewards, you can earn points for every dollar you spend on pet care. Get $10 off for every 1000 points earned, plus member-only perks. Your level determines how many points you earn for every $1 you spend:. Other ways you can earn points:. L
How do I redeem VLP Rewards points?
Once you’ve earned 1,000 points or more, you can redeem them by following these steps:. Learn more about VLP Rewards levels and benefits.
What is the Vet Referral Program?
If your veterinary clinic is a Vet Referral Program partner, you can receive up to 10% off trusted vet essentials from Vets Love Pets when you shop via their referral link. Every purchase you make supports your clinic. Get 5% off sitewide on products
Does VLP price match?
If you are a VLP Rewards Member and find an identical product listed at a lower price by an authorised Australian retailer, we'll do our best to match the price. This includes prescription medications processed as eScripts via VetScript. To submit a
Will my level status expire?
Once you unlock a level, you keep it for 12 months, and your rolling 12-month spend determines whether you hold it or unlock a higher one after that. Your rolling 12-month spend is reviewed daily and excludes returns and refunds. New orders count onc
Do my points expire?
VLP Rewards points stay active for as long as your account is active, and they expire only if there is no point activity (points earned or redeemed) for 12 months. Earning points on an order, redeeming points, or earning points for writing a review a
If I return or cancel an order, will I get my redeemed points back?
Redeemed points are final and will not return to your total points if an order is cancelled or returned. If you are ever unsure about redeeming your points, our Customer Care team is happy to help you make the most of them.
How does the "Refer a Friend" offer work?
VLP Rewards members earn 1,000 bonus points for every successful referral of a friend who is a new Vets Love Pets customer. How the "Refer a Friend" offer works:. There is no limit to the number of friends you can refer. Referred friends must be new
Do my previous purchases count toward my level or rewards points?
Only orders placed with Vets Love Pets on or after 1 June 2025 are eligible to earn VLP Rewards points or contribute to your Level, so purchases made before 1 June 2025 do not count. Once you join the program, you earn points on every future purchase
How is my current spend calculated?
Your current spend is your 12-month spend with Vets Love Pets, which is reviewed daily and excludes returns or refunds. Your spend updates once orders are processed and dispatched. Once you unlock a Level, you hold that Level for 12 months unless you
Once I redeem points into vouchers, do my vouchers expire?
VLP Rewards vouchers are valid for 30 days from the moment you redeem points for them, and expired vouchers cannot be reissued or refunded. If you are not ready to use your points, you can hold off on redeeming them until the timing is right for your
I'm a Level 4 member—how do I get bonus points for my pet's annual vet check?
Level 4 VLP Rewards members receive 8,000 bonus points for their pet's annual vet check by emailing a receipt or certificate from the vet visit to our Customer Care team. The receipt or certificate must include a line item such as "consultation" and
How do I earn and redeem points?
VLP Rewards members earn at least 1 point for every $1 spent online at Vets Love Pets (excluding shipping fees and discounts, with higher Levels earning up to 3 points per $1), and for every 1,000 points earned you can redeem a $10 voucher. On top of
How do I join VLP Rewards?
You can join VLP Rewards for free: create a Vets Love Pets account or log in, then open the VLP Rewards page and click "Join & Agree". When you join the program you start at Level 1 with 500 welcome points, and you can begin earning points by making
Can I combine points redemptions with other offers?
Yes, in most cases you can combine points-based rewards with other offers, with one limit: only one voucher can be applied per order. That single voucher can still be stacked with other promotions in the same order unless a promotion specifies otherw
Can I merge multiple email accounts into one loyalty account?
We cannot merge multiple email accounts into one VLP Rewards account at the moment, so we recommend placing all future orders with the same email address to make the most of your points and benefits. If you need help updating your account details, ou
Can I use my voucher for Auto Delivery orders?
Yes, you can apply a VLP Rewards voucher to an active Auto Delivery order through your Vets Love Pets account. To apply the voucher:. The discount will be applied automatically to your next delivery.
When will I receive my birthday bonus points?
Birthday bonus points are credited to your VLP Rewards account automatically on the date of your birthday, as long as your birth date was added to your account at least 1 day in advance.
Can I use all my points at once?
You can redeem as many points as you like in a single transaction, as long as you redeem them in multiples of 1,000 points. For example:. The full redemption rules are in the VLP Rewards Terms and Conditions.
Can I use points on a previous purchase?
Points can be redeemed on new orders only and cannot be applied retroactively to a previous purchase. The good news is that once you have earned points, they are ready to go toward your next order at any time.
How do I check my points balance?
You can view your total points by logging in to your Vets Love Pets account, or by selecting the "Rewards" button on the bottom right hand side of the screen on the Vets Love Pets website. Your rewards dashboard shows your total points, how to redeem