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Vets Love Pets Help Centre

<div data-aria-accordion open="true"><div data-aria-accordion-panel><p>We use Australia Post&#x2019;s delivery network to define metro and regional areas. If your postcode is listed below, your order will be considered regional for shipping:</p><div style="border-radius:12px; overflow:hidden; border:1px solid #555;"><table class="fr-alternate-rows" style="width:100%; border-collapse:collapse; table-layout:fixed; margin:0;"><thead><tr><th style="width:12%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;"><strong>State</strong></th><th style="width:11%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;">Zone 1</th><th style="width:11%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;">Zone 2</th><th style="width:11%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;">Zone 3</th><th style="width:11%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;">Zone 4</th><th style="width:11%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;">Zone 5</th><th style="width:11%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;">Zone 6</th><th style="width:11%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;">Zone 7</th><th style="width:11%; background-color:#000000; color:#ffffff; border:1px solid #ffffff; padding:10px; vertical-align:middle; text-align:left; line-height:1.5;">Zone 8</th></tr></thead><tbody><tr><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">NSW &amp; ACT</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">0200 - 0299</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">2264 - 2499</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">2531 - 2554</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">2575 - 2599</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">2621 - 2739</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">2787 - 2889</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">2891 - 2899</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">2915 - 2999</td></tr><tr><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">VIC</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">3221 - 3334</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">3342 - 3424</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">3444 - 3749</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">3812 - 3909</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">3921 - 3925</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">3945 - 3971</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">3979</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">3984 - 3999</td></tr><tr><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">QLD</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">4225</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">4300 - 4499</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">4550 - 4899</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">4920 - 4999</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">9597 - 9599</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">9880 - 9959</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td></tr><tr><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">SA</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">5200 - 5749</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">5750 - 5799</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td></tr><tr><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">WA</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">6215 - 6799</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td></tr><tr><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">TAS</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">7000 - 7999</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td></tr><tr><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">NT</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">0800 - 0999</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td><td style="padding:10px; border:1px solid #cccccc; vertical-align:middle; text-align:left;">&#xA0;</td></tr></tbody></table></div></div></div>

We use Australia Post’s delivery network to define metro and regional areas. If your postcode is listed below, your order will be considered regional for shipping:

How do I know if my address is considered “regional”?

Your Order & Delivery

How do I create an account?

What payment methods do you accept?

How do I reset my password or update my details?

My discount code isn't working. What should I do?

I have a discount code. How can I redeem it?

How do I place an order online?

How do I change my account email address?

Account

How much is shipping?

My parcel is "awaiting collection". What does that mean?

My order arrived damaged or items are missing, what should I do?

Why has only part of my order arrived?

Can you send my order faster?

How do I change my delivery address?

My parcel says delivered but I haven't received it

Where is my order?

Why hasn't my tracking updated?

Can you deliver to a PO box or parcel locker?

Will my pharmacy items arrive separately?

Can I get a copy of my tax invoice?

How long does delivery take?

How does Auto Delivery work?

How do I change my Auto Delivery payment method or card?

Why did my Auto Delivery price change?

How does the Auto Delivery discount work?

Can I change the shipping address on my Auto Delivery?

What does it mean to "skip" my Auto Delivery?

What happens if my Auto Delivery product is out of stock?

When will I be charged for my Auto Delivery order?

How do I set up an Auto Delivery?

Can I have multiple Auto Deliveries for different products?

What Auto Delivery frequencies can I choose?

Can I use a VLP Rewards voucher on my Auto Delivery order?

Can I get my Auto Delivery order today instead of waiting?

How do I cancel my Auto Delivery?

My Auto Delivery payment failed. What happens now?

How do I update, swap or remove products in my Auto Delivery?

How do I skip or delay my next delivery?

Auto Delivery

How do I earn VLP Rewards points?

How do I redeem VLP Rewards points?

What is the Vet Referral Program?

Does VLP price match?

Will my level status expire?

Do my points expire?

If I return or cancel an order, will I get my redeemed points back?

How does the "Refer a Friend" offer work?

Do my previous purchases count toward my level or rewards points?

How is my current spend calculated?

Once I redeem points into vouchers, do my vouchers expire?

I'm a Level 4 member—how do I get bonus points for my pet's annual vet check?

How do I earn and redeem points?

How do I join VLP Rewards?

Can I combine points redemptions with other offers?

Can I merge multiple email accounts into one loyalty account?

Can I use my voucher for Auto Delivery orders?

When will I receive my birthday bonus points?

Can I use all my points at once?

Can I use points on a previous purchase?

How do I check my points balance?

VLP Rewards

When will an item be back in stock?

I have questions about a product before I buy

Are your products genuine Australian stock?

An item in my order is out of stock. What are my options?

Has this product been discontinued?

Products & Stock

Can I get a refund on a prescription order?

If my prescription has repeats, will you hold it for my next order?

How long is my pet's prescription valid for?

Do I need a new prescription every time I order my pet's medication?

Can I use a prescription from an online-only vet?

Can I buy prescription medicine without a prescription?

Can I claim pet medications through my pet insurance?

My vet wrote "repeats" on the prescription. What does that mean?

Is the medication authentic and safe?

What if my vet won't write a prescription?

Who dispenses the prescription medicine for my pet?

What happens if I don't send the original prescription within 7 days?

Can I have my repeats returned to me?

How many repeats do I have left?

Is my pet's script on file? How do I check?

How long does it take to verify my script?

My script has expired or has no repeats left. What do I do?

What happens if my pet's medication is out of stock?

How do I send you a paper script?

What is an eScript?

Can my vet send my prescription straight to you?

Do you need my original paper script, or is a photo enough?

VLP Pharmacy & eScripts

What is your returns policy?

How long does my refund take?

My pet has passed away

I ordered the wrong item or size. Can you help?

How do I cancel an order?

Returns & Cancellations

State	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5	Zone 6	Zone 7	Zone 8
NSW & ACT	0200 - 0299	2264 - 2499	2531 - 2554	2575 - 2599	2621 - 2739	2787 - 2889	2891 - 2899	2915 - 2999
VIC	3221 - 3334	3342 - 3424	3444 - 3749	3812 - 3909	3921 - 3925	3945 - 3971	3979	3984 - 3999
QLD	4225	4300 - 4499	4550 - 4899	4920 - 4999	9597 - 9599	9880 - 9959
SA	5200 - 5749	5750 - 5799
WA	6215 - 6799
TAS	7000 - 7999
NT	0800 - 0999

How do I know if my address is considered “regional”?Updated a month ago