What should I have ready when I contact you?Updated 3 months ago

Before getting in touch, have your order number and the email address on your account ready. This lets us resolve most enquiries in a single reply, without us having to come back to you for details.

For any order enquiry:

• Your order number (in your confirmation email, it starts with #)
• The email address you used to order

Also helpful:

• Delivery problems: a photo of any damage, including the packaging
• VLP Pharmacy orders: your pet's name and the medication on the script
• Auto Delivery changes: which products and which delivery date you mean

Contacting us from the email address on your account also helps us find you instantly.