My order arrived damaged or items are missingUpdated 4 hours ago

If your order arrived damaged or items are missing, contact us with your order number and we'll arrange a replacement or refund as quickly as possible.

If an item is damaged:

Please send us:

1. A photo of the damaged item, including the packaging.
2. Your order number.
3. For 4CYTE products, the batch number and expiry date printed on the pack.

If you'd prefer a refund instead of a replacement, just let us know.

If items are missing:

Before contacting us, check your tracking. Orders are sometimes sent in more than one parcel, and the remaining items may still be on their way, even if your tracking shows Delivered. Prescription and pharmacy items are always shipped separately.

If everything should have arrived and items are still missing, contact us with your order number and we'll investigate.

We aim to respond within 24 hours with the next steps or a resolution.